Terms and Conditions for SwissTours Deluxe
Welcome to SwissTours Deluxe. These Terms and Conditions govern your use of our online platform and the services provided by SwissTours Deluxe, located at Bahnhofstrasse 123, 8001 Zürich, Schweiz. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms
By booking a tour, making a payment, or otherwise utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms apply to all visitors, users, and others who access or use our service.
2. Services Provided
SwissTours Deluxe specializes in exclusive guided tours and bespoke experiences in Switzerland. Our services include, but are not limited to:
- Classic Zürich and Lucerne Tour: Exploration of Zürich's Old Town, boat trip on Lake Zürich, and a visit to Lucerne.
- Alpine Tour: A full day in the Alps, including visits to Monte Pilatus or Jungfraujoch.
- Castles and Wine Tour: A cultural discovery tour with wine tasting and visits to historic castles.
- Geneva Premium Experience: Private tour of the UN and gourmet dinner by Lake Geneva.
- VIP Personalized Tour: Exclusive tour with a chauffeured vehicle, personal guide, and tailored experiences.
Each experience emphasizes quality, precision, and a deep appreciation for Swiss culture and nature.
3. Bookings and Payments
- Pricing: All prices are quoted in CHF (Swiss Francs) and are subject to change without prior notice. The prices listed for each tour are "starting from" prices and may vary based on customization, group size, and specific requests.
- Deposits and Full Payment: A deposit may be required at the time of booking to confirm your reservation. Full payment terms will be communicated at the time of booking and vary depending on the tour package.
- Payment Methods: We accept various payment methods as indicated on our online platform or as agreed upon during the booking process.
- Confirmation: Bookings are considered confirmed only upon receipt of the required payment and a written confirmation from SwissTours Deluxe.
4. Cancellations and Refunds
- Cancellation by Customer: Cancellation policies vary based on the specific tour and booking conditions. Detailed cancellation terms will be provided at the time of booking confirmation. Generally, cancellations made within a certain period before the tour date may incur a cancellation fee or result in partial or no refund.
- Cancellation by SwissTours Deluxe: We reserve the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to severe weather conditions, acts of nature, or insufficient participation. In such cases, clients will be offered an alternative date or a full refund.
- Refunds: Refunds, where applicable, will be processed according to our internal policies and within a reasonable timeframe.
5. Participant Responsibilities
- Health and Fitness: Participants are responsible for ensuring they are physically fit and healthy enough to participate in the chosen tour activities. Any existing medical conditions or special needs must be communicated to SwissTours Deluxe at the time of booking.
- Adherence to Instructions: Participants must follow the instructions of our guides and staff at all times for their safety and the enjoyment of the group.
- Personal Belongings: SwissTours Deluxe is not responsible for any loss or damage to personal belongings during the tour. Participants are advised to keep their valuables secure.
6. Limitation of Liability
SwissTours Deluxe acts as an organizer for the tours and experiences described. While we strive to provide the highest quality service and ensure the safety and satisfaction of our clients, we shall not be liable for any injury, damage, loss, accident, delay, or irregularity that may be occasioned by reason of any defect in any vehicle, or through the acts or defaults of any company or person engaged in conveying the passengers or in carrying out the arrangements of the tour. We also assume no liability for any loss or additional expenses due to delay or changes in schedule, illness, weather, strikes, war, acts of terrorism, or other causes beyond our control.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and tour descriptions, is the property of SwissTours Deluxe and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our site without our express written permission.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy, available on our online platform, explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zürich, Switzerland.
10. Amendments to Terms
SwissTours Deluxe reserves the right to modify or replace these Terms and Conditions at any time. We will provide notice of any significant changes by posting the new Terms on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
- SwissTours Deluxe
- Bahnhofstrasse 123, 8001 Zürich, Schweiz
- Telefon: +41 44 987 65 43
- E-Mail: [email protected]